CNET: Symantec: VeriSign at fault in Norton glitch
In what is turning out to be a major PR faux pas, many people have been angered by Symantec, seller of Norton Anti-Virus Software. Where they normally send out alerts to customers who face performance-affecting problems, they decided not to do so with a particular glitch that made Microsoft Excel and Word slow or freeze. The problem was explained away, when asked by customers, by passing the blame to VeriSign. Symantec has since developed a fix.
According to CNET News, the problems caused a flurry of angry posts to the Symantec area of support forums from users who said they would ditch Symantec's Norton AntiVirus.
