ECommerce Times: Dell Spyware Decision Spurs New Trend

Number one computer maker Dell is now bundling anti-spyware software on all its new units. It is also contracting with McAfee and Symantec to produce new and more effective anti-spyware packages. The company found that spyware-induced problems accounted for one in five service calls, and that those calls took two to three times the normal amount of time to resolve, making spyware account for about half of all customer service needs.