Internet Retailer: How PC Mall reduced the number and review time of possibly fraudulent sales

An online retailer in the consumer electronics market significantly improved its ability to handle suspicious transactions using software from CyberSource. Fraud prevention can be resource intensive (read: time consuming for customer service reps), and automation is often welcome, provided it's smart enough not to hurt the business it's meant to protect. If you're in New York or Florida and have trouble ordering online, now you know why.