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ExactTarget Publishes New Rules, Best Practices for Updated CAN-SPAM Act

ExactTarget released a whitepaper (pdf) to familiarize marketers with updated clauses to the CAN-SPAM Act.

The CAN-SPAM Act applies to commercial email and requires the following:

  • That all email contain a clear, valid, opt-out mechanism. The opt-out cannot demand a password, or any other email beyond the person's email, to unsubscribe.
  • Opt-outs must be honored within 30 days.
  • Unsolicited emails must be clearly marked as advertisements.
  • Sexually-oriented messages must be labeled with "SEXUALLY-EXPLICIT" in the subject line.
  • No false, deceptive, or misleading email transmission information or subjects

The ExactTarget white paper includes best practices, and pitfalls to avoid, to ensure CAN-SPAM email marketing compliance.

A study found users increasingly mark unwanted email as "Spam," even if they originally opted to receive it.

Updates to the CAN-SPAM Act go live on July 7.

Related Topics

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best practices
e-mail marketing
direct marketing
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spam & anti-spam

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