ClickZ: Charity Begins at Home. It Can End Online
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Rebecca Lieb tells the cautionary tale of how well-intended, but half-hearted sites can do more to frustrate potential donors to nonprofit causes. Her effort to give money to the Cousteau Society at first failed when she found herself directed to an ancient, dead-end site.
Through a combination of forced use of Flash, over-bureaucratized French centralization and un-search-friendly site migrations, she was barely able to find the right place.
