Consumers Want Better Product Info, Search From Online Retailers

The leading improvements US and Canadian consumers want from online shopping sites are more detailed and visual product information (37%), better search (29%), and easier access to a customer service representative via live help options such as click-to-call or live...

Spam, Security Concerns Top Online Shopping Barriers

55% of online consumers who have shopped in the past 90 days say that when making a digital purchase of under $25 they are concerned that the site will start sending them junk e-mail, closely followed by the proportion who cite a concern that their personal...

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