2008 December 19 - MarketingVOX

Retailers Top Forrester's Customer-Experience Ranking

Only 11% of companies garnered a rating of "excellent" in this year's Customer Experience Index of large US firms, released by Forrester Research, Inc., — and 38% of firms were rated as "poor" or "very poor." Barnes & Noble and... continue reading »

Omnicom to Lay Off 3500, BBDO to Fare Worst

9 in 10 Shoppers Steer Clear of E-Tailers with Bad Reviews

Traditional Media Sparks Web Searches for 84% of Digital Influencers

Coupons.com Launches Facebook Coupons

Online Video More Popular on Weekdays

Kmart Harnesses Power of Influential Bloggers

'Spear Fishing' — That is, Personalized Spamming — Quadruples

Google Ad Manager Updates Feature Set

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