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E-commerce

Articles and advice about electronic commerce and related efforts to sell directly online.

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Matching Services Seek Product Extensions

NYT: Online Dating Services Add Features Facing plateauing subscriber rolls and slowing revenue growth, online dating services like Match.com are seeking new ways to employ their database matching engines to seek new business niches. Shorn of accounting and acquisition-related charges, several of the larger online dating players seem to be experiencing a slowdown, as new niche competitors take on greater brand loyalty.   [...]

Yahoo Closes Australian Auction Site

CNET: Yahoo to shutter Australian auction site Continuing a pattern of consolidation by international market, Yahoo pulled the plug on its Australian auction division, leaving eBay the owner of most of the market. The site was originally purchased by Yahoo from F2 in 2001 for about $15 million. The move continues a pattern of very large Internet firms struggling for primacy in the markets of European and Commonwealth countries. The s  [...]

Abandoned Shopping Carts Don't Spell Doom

ClickZ: 20 Tips to Minimize Shopping Cart Abandonment, Part 1 Bryan Eisenberg gives a list of factors that influence abandonment rate, such as the number of steps in the checkout process and the ability to easily navigate between product pages and the shopping cart. While all the suggestions make sense, etailers shouldn't obsess about abandonment rates, since many people simply use the shopping cart as a holding place for t  [...]

The Way Not to Test Online Ad Effectiveness

Internet Retailer: Does online advertising work? A retailer pulls online ads to find out Techno Scout wanted to know how well their online advertising was doing in terms of generating online sales, so taking a somewhat extreme approach, they stopped all online advertising for three month. The result: Online sales dropped 45%. Although clearly an effective way of ascertaining the significance of your online advertising, large   [...]

Tracking Email Campaigns on The Cheap

ClickZ: Tracking Results on a Budget This case study describes how a flower seed vendor used a service called ConversionRuler.com to track results from its email campaigns. Among other findings, it's interesting to note that even mailings that are weeks or months old still lead to sales.   [...]

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E-commerce Sites: Dynamic Pricing Good, Difficult

E-Commerce Times: Dynamic Pricing for E-Commerce Dynamic pricing helps e-commerce sites win the most revenue, shifting prices up in regions, times or in front of specific people, where logical criteria show that customers should be willing to pay more. But it isn't   [...]

Forrester Sees Strong Ecommerce Growth Continuing

Press Release: US Ecommerce To Hit Nearly $230 Billion In 2008 Forrester Research predicts online retail will more than double in four years. While I'm all for renewed optimism, this does smack of the 1999 hypishness:While offline retail sales continue to struggle, online retail will grow at a steady 19 percent year-over-year growth   [...]

Broadband Users Account for 31% of Consumer Sales Online

DMNews: Study: Home Broadband Users Produce More Online Sales Although broadband users only represent for 19 percent of the total adult user base, Scarborough Research found that they account for 31 percent of sales. Other interesting findings include: At-home broadband users are 39 percent more likely to buy jewelry online; 64 percent more likely to buy toys and games; and 64 percent more likely to buy car  [...]

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Internet Service Taxes May Permanently Disappear

Philadelphia Inquirer: Internet Tax Ban May be Extended The current ban on Internet taxation may become permanent, as a proposed bill makes its way through the Senate Commerce Committee. The bill proposes a permanent ban on Internet service taxes, an elimination of multi-state taxation for items bought over the Internet and elimination of taxes that  [...]

Learn How to Format Froogle Merchant Listings

High Rankings Advisor: Getting Listed with Froogle Here's a practical look at how to improve your merchant feed for Froogle, Google's shopping search engine in the making. The service is pretty basic at this point, and I've not heard of merchants getting rich out of Froogle traffic quite yet. It's still probably worth trying as a warm-up, since Google is likely to get serious about shopping eventually. By the way, I'm trying to convi  [...]

Best Buy Models Web Site After Sunday Supplement

Internet Retailer: InternetRetailer.com - Daily News for Wednesday, July 30, 2003 Best Buy modeled its new web site on its weekly Sunday supplement with the typical price and item format. As boring as the Sunday supplement may be, it is a successful marketing staple for retailers. It just makes sense to explore the potential of that offline success online.   [...]

Online Sales Tax to Hit in '04

InformationWeek: Online Sales Tax Edges Closer To Reality Twenty state legislatures have voted through versions of a multi-state sales tax law that would tax all goods sold to or from these jurisdictions. Now that the 20th state has joined on, pushing the total U.S. population under those states past the 20 percent mark, the pact can now, according to its terms, be enforced. Much work remains to be done, ho  [...]

iTunes to Inspire Online Music Marketing Wars

Ad Age: Legitimate Online Music Services Need High-Powered Marketing Strategies Online music services haven't spent much money to launch or promote themselves, according to industry insiders, and that's all about to change now that Apple Computer's iTunes service proved money can be made online selling music. "Word-of-mouth and viral marketing are considered critical to the future of online music subscription services," writes Ad Age's T  [...]

Howard Dean Reinventing Online Fundraising

DM News: Dean Raises Mountains of Green Online Official Campaign Site: BlogforAmerica.com Updating an earlier post on this, Democratic presidential hopeful Howard Dean continues to defy convention and rattle cages in Washington D.C. with his  [...]

Subscriber Content Model Showing Success, Change

IAR: Online Subscription Services on a Roll IAR summarizes several of their recent reports on various subscription-based online content services, showing that they are having more success today, even as some markets appear to be moving away from the model. Apple's iTunes in particular seems to have made music subscription services a difficult business model, with its cheap per-song business model, which others are quickly attempting to  [...]

Roxio Breathes New Life Into Napster

At New York: Roxio to Bundle Napster with CD-Burning Tools At the Jupiter Plug.IN Conference & Expo today, Roxio CEO Chris Gorog announced details of Napster 2.0, an all-you-can-eat subscription music downloading service to be online in time for Christmas. He declined to discuss pricing details. The big news is that, since its acquisition of the music industry's would-be answer to Napster, PressPlay,  [...]

Wal-Mart Adds Digital Checking to Online Payment Options

DM News: Walmart.com Adds Checking Accounts to Payment Options Wal-mart didn't become the biggest corporation in the world by being stupid. While it took them a little longer than it should have to figure out e-commerce, they continue to rapidly gain momentum. Their latest web site improvement: letting online shoppers pay directly from their checking accounts. Let's just hope they t  [...]

Amazon.com Syndicates Content in RSS Format

Amazon.com: Amazon.com Syndicated Content Amazon.com, following what Chris Pirillo started doing a month ago, now provides RSS feeds based on categories, subcategories and search results. From the users' standpoint, that's convenient if, for instance, they want to keep on top of the current list of fiction bestsellers. This flexibility and relative speed of implementation a  [...]

eBay Reports Big Profits on Half a Billion in Quarterly Revenue

Press Release: eBay Announces Second Quarter 2003 Financial Results I have a lot of respect for eBay in just the headline they gave this press release. In my frenzy the last few days to keep up with earnings announcements for the quarter (worthwhile? tedious?), I noticed a pattern: if the news was good, the press release headline bragged about it; if the news was not so good, the headline simply stated that the company was repo  [...]

Text Ads on eBay a 'Defining Moment'

Motley Fool: eBay's Ad Play Motley Fool analyst Rex Moore calls eBay's decision to start featuring text ads on its service "a defining moment in eBay's evolution which slipped by virtually unnoticed." (Needless to say, we noticed it; see Related Posts below.) He offers good analysis as to why this new revenue stream should be so important to the leading online shopping destination's financial future. I keep waiting   [...]

New Music Service Deems IE Only Important Browser

CNET: Buy.com's music store: For your IEs only Buy.com's new music service, BuyMusic.com, works only on the Internet Explorer (IE) browser. Critics have been quick to point out the seeming hypocritical nature of Buy.com's own allegations against Apple Computer - that their music service is platform-dependent. However, Buy.com at least chose to link itself to the dominant platform. Microsoft announced a   [...]

Buy.com Launches BuyMusic Online Music Service

CBS Marketwatch: BuyMusic.com Reportedly Targeting 1 million downloads a day Recently launched, BuyMusic.com becomes the largest online music service for PC users. Following Apple's launch of AppleMusic, BuyMusic plans to offer downloads for $0.79 and up. AppleMusic downloads are priced at $0.99. While   [...]

Fundraising Expert Says Dean's Success an Anomaly

NPR: Commentary, Web Fundraising Mark J. Rovner, an Internet fundraising expert at Craver, Mathews, Smith, says on NPR today that the phenomenal success of presidential candidate Howard Dean in raising money online is an anomaly and should not be taken as a major shift in the way candidates will raise money. Nonprofits still raise the vast majority of th  [...]

Amazon Gets Taste of Own Patent Medicine

Internetnews: Amazon Sued for Patent Infringement over Personalization Amazon.com, the zealous defender of its quite broad e-commerce patents, switched roles this week as Pinpoint Inc. sued the giant retailer for infringing "...patents, which cover software that recommends specific content to Internet users, based on their past behavior." The U.S. Patent and Trademark Office (PTO) proved quite liberal during the   [...]

Amazon Plans Searchable Online Book Archive

NYT: Amazon Plan Would Allow Searching Texts of Many Books Amazon is in discussions with major publishers to allows site users to search through and read portions of publications prior to purchase. While publishers may be concerned about offering too much for free, Amazon is convincing publishers this approach will sell more books. The program is called Look Insi  [...]