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Holiday Shoppers Take Mobile Barcode Scanning Mainstream

  [...]

Americans Search-Happy for iPhone Info, Rely Most on Google

1.3 million people conducted 6.9 million searches for iPhone-related terms in April, an inordinate majority of them conducted via Google, according to a study on "iPhone"-related search terms based on data from the comScore Marketer service, writes MarketingCharts. Consumers have searched on a  [...]

Consumers Want More Mobile Web Service and App Choices, Control

Some 80 percent of consumers would prefer a service provider that gives them more choice in the applications and services available on their mobile device, according to a study titled "Go mobile, grow" from IBM's Institute for Business Value, MarketingCharts   [...]

100 Most Influential Technology Vendors of 2008 Named

The top 3 technology vendors among software, hardware, and service providers are Microsoft, Oracle and SAP, reports the Aberdeen Group's Annual State of the Market Report, which for the first time includes a list of Top 100 firms, writes MarketingCharts. Technology vendors that are household names --  [...]

Lackluster Teen Spend Indicates 'Discretionary Recession'

Though fashion still accounts for 41 percent of the total teen budget, teen spend in the category declined nearly 20 percent year over year, pointing to a "discretionary recession," according to the 15th semi-annual "Taking Stock With Teens" study by Piper Jaffray, MarketingCharts   [...]

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Consumers Use Social Media to Vent about Customer Service

To make purchasing decisions, affluent online consumers use social media channels to share customer-service experiences and learn about others', according to a new study from the Society for New Communications Research, MarketingCharts reports.   [...]

Social Media Marketing Still Lacks Strong Metrics

Companies adopt social media as a marketing tool but struggle to find effective metrics, writes Paul Gillin (author of The New Influencers) in a report issued by the Society for New Communications Research (SNCR), MarketingCharts   [...]

On-the-Go Mobile Purchases, Banking on the Rise

One in four cell phone users with mobile internet access use their devices to buy goods and services online. And nearly one in five say they would like to someday use cell phones as a "mobile wallet," finds a Harris Interactive study, MarketingCharts reports.   [...]

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User Reviews are a Must-Have for Retail Websites

Online consumer reviews are profitable for retailers and help build a sense of community amongst online shoppers. 82 percent of online shoppers consider trawling reviews more productive than researching products in-store with a sales associate, according to a Power Reviews whitepaper compiled by the e-tailing group, MarketingCharts   [...]

Web 2.0 Experience on 93% of Marketers' 2008 To-Do Lists

Half of online businesses plan to add "Web 2.0" online capabilities to their sites in six months. Over 93 percent intend to do so within the year, according to a Scene7 study of retailers, manufacturers, agencies, and high-tech companies that sell products or services online, reports M  [...]

Online Shoppers Expect More, Retailers Get One Chance to Impress

67 percent of consumers say their expectations about the quality of their online shopping experience increased from last year. 80 percent say they would would be less likely to return to a retailer's site after a negative online shopping experience, according to an Allurent survey,   [...]

'Decade of Data' Study Reveals Moving Trends Amongst Adults, Teens

For men 18 and older, TV advertising is no longer the main influencer in purchasing decisions. 22 percent say it is (down 8 points), compared with 24 percent who call ad inserts the most influential medium, according to the Customer Focus: Decade of Data report from Vertis Communications, MarketingCharts   [...]

Online Holiday Shoppers Enthusiastic about Their Customer Experience

The majority of online shoppers -- 82 percent -- reported being very satisfied or somewhat satisfied with the customer support available during their online holiday-shopping experience this year, according to a Nielsen Online survey, writes MarketingCharts. Among the findings:   [...]

Gift Recommendations Dominate Blog Holiday Talk, 'Social Shopping' Emerges

Gift recommendations dominate online holiday discussions on blogs, and range from one-off reviews to comprehensive shopping guides, according to (pdf) a Nielsen Online analysis of 1,000 influential blogs* in November, writes MarketingCharts.   [...]

Dec. 6 Heaviest Online Spending Day on Record: $803M, Up 28% YOY

Thursday, Dec. 6, accounted for $803 million in online sales, up 28 percent versus a year ago. This marks the heaviest online spending day in history, according to comScore's update of holiday season e-commerce spending for the first 37 days (Nov. 1 - Dec. 7) of the 2007 holiday season, writes MarketingCharts.   [...]

Holiday E-Commerce Spending Reaches $14 Billion, Up 17% Vs. Last Year

More than $14 billion has been spent online during the season-to-date -- a 17 percent gain compared with the corresponding days last year -- according to comScore's update of holiday season e-commerce spending covering the first 32 days (Nov. 1 - Dec. 2) of the 2007 holiday season, reports MarketingCharts.   [...]

Strongest Week -- $4B Worth -- in Holiday E-Commerce Sales so Far

More than $13.4 billion has been spent online during the holiday season to date, marking an 18 percent gain versus the corresponding days last year, with the most recent week's spending surpassing the $4 billion mark, comScore reported (via MarketingCharts). The heaviest online spending day o  [...]

Cyber Monday Traffic Increases 26 Percent, Amazon Again Top Retail Site

Traffic to the Hitwise 100 Retail Index, composed of the top 100 retail websites, received 5.07 percent of all US visits on Nov. 26 (Cyber Monday) - an increase of 26 percent compared with last year's Cyber Monday, which received 4.02 percent of visits, Hitwise reported (via MarketingCharts). "Traffic to the electroni  [...]

Black Friday Traffic to Online Shopping Sites Up 10% Year over Year

At-home web traffic to more than 120 representative online retailers grew 10 percent year over year on Black Friday, garnering 21.2 million unique visitors compared with 19.2 million last year, Nielsen Online reported today (pdf), reports MarketingCharts.   [...]

Holidays '07: Consumers Shop Earlier, Spend Only a Little More

A combination of unseasonable weather, subprime-mortgage and Wall Street woes, and higher oil prices have conspired to diminish consumers' planned holiday spending, according to a Brand Keys consumer-spending study, reports MarketingCharts. The average shopper intends to spend only 2 percent over   [...]