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Obama Solicits Texts to 'See What's Happening' in Africa

Prior to his Friday trip to Ghana, President Barack Obama has received thousands of text messages about Africa -- messages of both support and criticism, says the White House. The texts were sent after the Administration set up country-specific SMS codes to which inhabitants of Africa were invited to send messages. The codes include: • Ghana - 1731 • Nigeria - 32969 • South Africa - 31958 • Kenya - 5683 Acc  [...]
Posted: Friday, July 10th 2009

78% of Gen Y is 'Meh' About Twitter; They Also Retweet Less

Despite the fact that 99% of Generation Y consumers (ages 18-24) report having an active profile on at least one online social networking site, only 22% of this same age group say they currently use Twitter, according to a study from the Participatory Marketing Network (PMN).   [...]
Posted: Wednesday, June 3rd 2009

Domino's Employees Incite YouTube Brand Scandal

Two Domino's employees have released a series of YouTube videos in which they playfully molest food products before allegedly passing them on to customers. In the most recent video posted on YouTube, "Michael" -- one member of the duo -- inserts cheese into his nose and waves salami over his backside before placing both ingredients on a pair of sandwiches.   [...]
Posted: Wednesday, April 15th 2009

Facebook Complexity Baffles Older Users

Facebook, which likes to pride itself on the fact that more than half of its users are between 30-55 years old, appears to to alienating this very age group, many of whom use the 'net mainly for emailing and sending forwards (e.g., jokes, pictures). With an active audience of 200-300 million users, Facebook has definitely become a household item. And the fastest growing demographic is t  [...]
Posted: Wednesday, April 8th 2009

Google To Facilitate Indian Elections

Google launched the Google India Elections Center to help engage and prepare India’s 700 million eligible voters for next month’s general elections, reports TechCrunch. Google has organized similar web-based election centers in the US and Australia in the past, but Google India’s election center offers new features which  [...]
Posted: Wednesday, April 8th 2009

Social Networking: Community Enabler or Detriment?

The debate on the effects of social networking is building steam, with supporters praising its ability to bring people together -- and critics warning against obsessive use, the Globe and Mail reports. In 2008, more than one in three adult i  [...]
Posted: Monday, March 9th 2009

Commentary: Contact Centers Can Use Social Networking Sites to Improve Customer Service

The following is a commentary from Aphrodite Brinsmead, customer interaction technologies analyst at Datamonitor, on the opportunity for contact centers to use social media to improve customer service. This material was syndicated with permission from Retailer Daily. Twitter and Google as customer   [...]
Posted: Wednesday, February 11th 2009

SocNets Sign Pact to Protect European Youth

Social networking sites operating in Europe signed a pact on Tuesday, dedicated to tackling the problem of "cyberbullying" and protect the privacy of underage users, reports The Globe and Mail. Hoping to make the internet safer for children, the European Commission (EC) announced that some 17 social networking sites -- including Facebook   [...]
Posted: Wednesday, February 11th 2009

Consumers Seek Obama Lifeline amid Sinking Confidence

Consumer sentiment reached a six-year low this month as Americans are rocked by increasing job losses, poor holiday shopping reports and the government and private sector's inability to stabilize the economy, according to the most recent results of the RBC CASH Index,   [...]
Posted: Tuesday, January 27th 2009

Only 6% of US Households Not Digital-TV Ready

Though an overwhelming majority of US households are ready for the changeover to all-digital television next month, 5.7% -- 6.5 million homes -- remain unprepared and would not be able to receive TV at all if the switch occurred today, reports The Nielsen Company.   [...]
Posted: Tuesday, January 27th 2009

North America: Positive Outlook for Obama Presidency

Most Americans think many of the top national issues - including the economy, healthcare, education, the Iraq war and energy - will improve over the next four years with President Barack Obama in office, according to a pre-inauguration survey by HCD Research. The study, conducted January 13-15 among 3,772 participants representing the the top three political parties and  [...]
Posted: Thursday, January 22nd 2009

Parties Settle Over 'Defamatory' Yelp Review

Ex-patient Christopher Norberg settled a libel lawsuit brought by his San Francisco-based chiropractor -- the result of a negative review Norberg posted on Yelp. Yelp is a business review site with a strong following of urban-dwellers in major cities, including San Francisco, New York and Boston. It recently expanded to the United Kingdom. In a 2007 review of Advanced Chiropractic Center -- and of plaintiff, Dr. Steven Biegel -- Norberg said he expected to be charged $125 for services at t  [...]
Posted: Monday, January 12th 2009

Hawaii Meds Association Pilots 'Net-Based Doctor Appointments

For a mere $10, Hawaiian residents with 'net access and a webcam or text chat will be able to "talk" directly to their doctors about medical problems. Beginning January 15th, a partnership between Hawaii Medical Service Association, the state’s Blue Cross-Blue Shield licensee, and web service American Well will allow the plan's 700,000 members to make 10-minute "face-to-face" appointments. (Uninsured patients must pay $45.) Because p  [...]
Posted: Tuesday, January 6th 2009

Japan to Purge Google Street View from Its Cities

Japanese lawyers and professors have banded together to ask Google to stop providing street-level images of the country's cities online. Google Street View lets Google Maps users zoom directly to the ground floor of certain cities, providing a photographic view of the area from the perspective of a pedestrian or driver. 12 Japanese cities have been profiled this way, as well as 50 US cities and certain parts of Europe,   [...]
Posted: Monday, December 22nd 2008

In Australia, Facebook Serves Lien Notices

The Australian Capital Territory Supreme Court has approved a lawyer's request to use Facebook to serve legally binding documents -- in this case, a lien notice -- after he failed, via email and at home, to reach a married couple in default. Lawyer Mark McCormack, representing a lender whose loan the couple failed to honor, had his request approved on Friday -- after which their Facebook profiles were willfully withdrawn from public view,   [...]
Posted: Wednesday, December 17th 2008

Change.gov Opens to Questions, Comments, 'American Stories'

Change.gov, the site where President Elect Obama's administration communicates with Americans, now permits users to submit questions and vote on those they most want answered. The "Open for Questions" feature launched Wednesday, at which time over 1000 questions were logged  [...]
Posted: Friday, December 12th 2008

Depressed Dow Drives Americans into Arms of Online Dating

A handful of online dating sites are reporting activity spikes following September's global financial crisis. "On days when the US Dow Jones industrial went down [...] by more than 100 points, more people were likely to log in and spend more time on the site," stated Senior Research Scientist Gian Gonzaga in an interview with Reuters. "People seek out companionship in times of stress. Studies repeatedly show   [...]
Posted: Wednesday, December 10th 2008

'New Technology' Enabled Terrorists in Mumbai Attacks

Terrorists that struck Mumbai last month demonstrated sophisticated use of modern technology to organize their attacks. The news casts a less jocular sheen on a recently-released US Army report about seemingly-idle mobile and web technologies that could be used to enable terrorism. Before launching their att  [...]
Posted: Tuesday, December 9th 2008

Army Puts Overseas Soldiers Behind Recruitment Webcasts

Beginning today -- Veterans Day -- the US Army will integrate a series of webcasts, labeled "Straight from Iraq," into its website and overall media campaign. "Now you can find out what it's really like to be deployed in the Middle East from the men and women stationed there," claims the subsite on GoArmy.com. The effort -- where users can field questions to Iraq-based soldiers -- is targeted to Americans between the a  [...]
Posted: Tuesday, November 11th 2008

Social Techies Rule 'New Social Order,' Neuroscientist Says

Gary Small, a neuroscientist at the University of California, Los Angeles, claims the internet is stimulating evolutionary change within the minds of tech-savvy users. "The average young person now spends nine hours a day exposing their brain to technology. Evolution is an advancement from moment to moment and what we are seeing is technology affecting our evolution," Small said in an interview with Reuters. In a study of 24 adul  [...]
Posted: Wednesday, October 29th 2008