AOL has settled with the Florida Attorney General's office and will pay up to $600,000 to customers eligible for refunds and credits. AOL admitted no wrongdoing as part of the settlement.
The Florida AG began an investigation into AOL's internet subscription-related practices after receiving more than a thousand complaints from subscribers who attempted to cancel their AOL accounts but were not allowed to, reports the South Florida Sun-Sentinel. More than 10,400 AOL customers, including 6,000 in Florida, are eligible for recompense.
The AG said AOL often ignored cancellation requests, reactivated canceled accounts, charged for additional accounts and mistakenly put charges on customers' phone bills. In August 2005 AOL settled with New York for similar problems, paying $1.25 million.
Former or current AOL customers can get a complaint form at www.myfloridalegal.com and mail it to AOL, which is expected to resolve the complaints within 45 days.